How do I know when I will receive my order?
Orders are typically dispatched within 48 hours. The status of your order can be seen on each order from in-progress to dispatched. To track your order, you can click on the tracking code in your order.
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Where can I find my orders?
All orders placed with Merck Animal Health can be found in Order History in the My Account menu Dashboard. Orders you place in the eShop are immediately available to view under Order History and orders placed via a Sales Rep or Customer Care are updated to your order history once a day. Orders displayed are […]
What should I do if I ordered the wrong product by mistake?
If you ordered the wrong product by mistake, you should immediately contact Customer Care. Help | Merck Animal Health USA (merck-animal-health-usa.com)
How can I cancel my order?
To cancel your order, notify our Customer Care team. If your order has not shipped, we may be able to cancel. If your order has already shipped, it will be subject to our return policy. Help | Merck Animal Health USA (merck-animal-health-usa.com)
How do I refine my search results on eShop?
To refine your search results on eShop, use the species categories and select a therapeutic or brand.
How do I search for products on eShop?
To search for products on eShop, you can use the search bar located at the top of the page. Simply type in the name or description of the product you are looking for and click Enter. Search using the species categories at the top of the page to narrow your search by therapeutic class.
When I add a product, I get an error page. What should I do?
Try refreshing the page by using your browser or click away from the page and go back. If this continues, you can place your order without the product and contact our Customer Care Team for help to place an order for this additional product. Help | Merck Animal Health USA (merck-animal-health-usa.com)
I only want to buy 1 of a product, but it will only let me select another number. How do I receive just 1?
Some products are limited to a minimum quantity or are only sold in multiples. A message displays to inform you of any minimum quantity or multiple that must be added to your cart, but if this cannot be seen, there may be an error. Please contact our Customer Care Team for help. Help | Merck […]
I keep adding more of a product to my cart, but it keeps reducing the quantity I select. How can I change this?
Some products are limited to a maximum quantity. A message displays to inform you that the product has a maximum quantity limit, but if this cannot be seen, there may be an error. Please contact our Customer Care Team for help. Help | Merck Animal Health USA (merck-animal-health-usa.com)
What products are available in the eShop?
Product(s)are available on our eShop, displayed with Merck List Price, discount price (if applicable) and any additional volume-based pricing (if applicable).